Cancellation Policy

Please read our POLICIES carefully.

Enrollment Fees for Weekly Classes
Enrollment automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent or student via the online withdrawal form.

All students will be set up as an auto pay account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account to view your information at any time via the parent portal link . Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments are subject to a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and the deposit forfeited.

Enrollment Fees for Camps, Events, or On-Site Classes taught outside the studio
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or MasterCard accepted.

Missing a Day in a Weekly Class
Missed classes will not be rescheduled, refunded, nor credited. If your absence is excused (see below) you may request a makeup in another class (of the same type, subject to availability) prior to your next scheduled class.

To qualify as an Excused Absence
Parent/student must provide written notification via email (to contacts@popsmartkids.com). Notice must be provided no later than six hours prior to the start of the class that will be missed in order to be considered an excused absence. “No shows,” phone calls, text messages, or notice received after the indicated time frame are not eligible for makeups.

Requesting a Makeup or Secure Access to View Class Recording
Makeups (available for excused absences only) must be completed prior to your next scheduled class. You may request a makeup class by emailing us at contact@popsmartkids.com.

Missing a Day in a Camp or Event
Due to the scheduling nature of these types of classes, missed days in any camp or event will not be reimbursed and may not be credited toward future classes.

End-of-Month Withdrawal from a Weekly Class
Enrollment in a weekly class automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent (or student, if 18 or older) via the withdrawal form. End of month withdrawal will be confirmed when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if a student chooses to drop prior to the end of the paid month, tuition will not be prorated, credited, or refunded).

Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid.

Transferring from a Weekly Class
Students may transfer to a different class with no fees or penalties. To transfer to another class, please look at the classes page to see which one works best for your schedule. Then send us an email at contact@popsmartkids.com with the following information:

Name of your student
Current class that they attend
Class they want to attend in the future

Please send us an email no later than 1 week prior to the desired end date of the currently enrolled class.

Canceling/Withdrawing From Camp for Any Reason (including failure to pass daily health screening)

UP TO 30 DAYS PRIOR TO CAMP START DATE:

Cancelation/withdrawal from a camp is subject to a 25% cancellation fee. Notification of withdrawal must be submitted via the online withdrawal form no later than 30 days prior to the cheduled camp start date/time to cancel and receive a refund, less the 25% cancellation fee.

UP TO SEVEN DAYS PRIOR TO CAMP START DATE:

Refund will not be issued for a cancelation/withdrawal made within the 30 days prior to the camp date. A credit, less the 25% cancellation fee, will be applied to the student’s account when the notification of cancelation/withdrawal is received via the online withdrawal form no later than seven days prior to the camp date. The credit may be applied toward a future class or camp and is void after 90 days if not used.

WITHIN THE SEVEN DAYS PRIOR TO CAMP START DATE:

Credit will not be provided and 100% of payment will be forfeited for a drop within seven days of camp start date/time or after, or for a "no show".

Transferring from One Camp to Another

Summer campers may transfer to a different summer camp with no fees or penalties up to 14 days prior to their enrolled camp start date (subject to availability). To request a transfer, please look at the camps page to see which one works best for your schedule. Then send us an email at contact@popsmartkids.com with the following information:

Name of your student
Current camp that they are enrolled in
Camp they want to transfer to

Transfers made within 14 days of the enrolled camp start date are subject to a 25% transfer fee. Transfers to another camp will not be provided after the start of the currently enrolled camp.

Class or Camp Cancellations Due to Inclement Weather or Power Outage
In the event of inclement weather or power outage impacting our connectivity or remote online programs, we may adjust opening/closing times or close entirely to avoid putting student and/or staff in an unsafe situation. If closure (class/camp cancellation) is uncertain, please send us an email at contact@popsmartkids.com to inquire further. No credits will be issued for a canceled weekly class as ample makeup options will be provided. Due to the scheduling nature of camps, makeups are not available so we'll instead place a credit on your account for the prorated portion of a camp that requires cancellation.

Punctuality
Please arrive at the class in time. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll).

Focus in the Classrooms
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected
at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will
be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated
below.

Discounts
Various discounts are available. Multiple discounts may not be combined. Maximum of one discount per event, per family.

Multiple Class Discount: 10% discount on each subsequent class of equal or lower price when a student enrolls concurrently in more than one weekly class. (The highest class fee may not be discounted.)
Family/Sibling Discount: 10% discount applied to each additional student when simultaneously enrolling two or more members of an immediate family. (The highest class fee may not be discounted.)

Camps, Events, and On-Site classes: Subject to withdrawal policy stated above.